FAQ - ResteLife

QUESTIONS FOR

What is ResteLife?

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ResteLife is your personalised digital health platform that simplifies healthcare management and connects you to a wide range of healthcare services. The patient-centric platform powers connected health and transforms healthcare experience. It provides digital storage of laboratory reports, data sharing, customised health report, life-time trending analytics, other healthcare benefits from our ecosystem and beyond.

How do I sign up for a ResteLife account?

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You can set up a ResteLife account seamlessly using your Singpass ID and Myinfo.

Are there any charges for ResteLife?

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No, it is completely free to sign up for an account on ResteLife. However, please note that you will require a valid LabShield plan to access your medical records.

How do I share my medical records with my caregiver?

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To share your medical records, login to ResteLife platform using Singpass and visit Profile. Select My Caregivers and click Add Caregiver. Key in your caregiver’s NRIC / FIN number, name and email address. Last but not least, give your consent to share the health record types accordingly. Your caregiver will then receive an email invite to access your health and medical reports via the ResteLife platform.

How many caregivers can I add to my account?

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You can only grant a maximum of 4 parties. Any additional access will be subject to review and administrative charge.

How do I withdraw access to the appointed caregiver?

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You may withdraw access via the ResteLife platform by visiting Profile. Click My Caregivers, select the caregiver for whom you wish to withdraw access, and proceed to delete the caregiver from your account.

How do I redeem the e-vouchers?

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To redeem your e-voucher, simply present it to the participating merchant. The merchant will provide you a QR code to scan, which will complete your redemption. Please note that some merchants may require you to make an appointment in advance for certain services.

Are the e-vouchers transferable?

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No, the e-vouchers are non-transferable and can only be used by you, the account holder.

Will I still have access to my ResteLife account after my LabShield expires?

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Yes, your ResteLife account will remain active. However, please note that access to your medical records will not be available without a valid LabShield plan. You can opt to maintain access to your personal and medical records in ResteLife with a nominal annual subscription fee.

Is LabShield an insurance plan?

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LabShield is not an insurance plan. It is designed as a preventive health and chronic disease management plan with an annual fee that renews yearly. Unlike insurance, there is no need for underwriting or excluding of pre-existing illnesses. The cost of lab tests covered by a LabShield plan is included in the annual fee, without the hassle of submitting medical bills for claims.

Can I have more than one LabShield plan?

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Yes, you may have multiple LabShield plans to meet your various healthcare needs.

Does LabShield cover the consultation fee for the doctor review?

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A LabShield Assure plan includes the post-consultation by the doctor. Please note that doctor fees will apply for other LabShield plans.

How do I enrol for LabShield?

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Simply visit any of the GPs in our list of participating clinics to enrol for your preferred LabShield plan.

Online enrolment is available for LabShield Assure via our user-friendly ResteLife platform.

Please note that some plans such as LabShield Care for chronic disease management would require a doctor’s prescription and can only be enrolled through your GP.

How do I appoint a LabShield clinic?

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You can choose from our list of participating clinics or submit an online request if your preferred clinic is not on our list.

Can I appoint more than one healthcare provider under my LabShield?

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No, you can only appoint one healthcare provider per LabShield plan. We believe in fostering a strong relationship with one primary care doctor who can provide holistic management for your health. If you have multiple LabShield Care plans, you may appoint different healthcare providers accordingly.

Can I change my healthcare provider?

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You can request a change of healthcare provider if you have valid reasons like relocation or clinic cessation. Our team at inReste will carefully review and consider your request for approval.

How do I check the entitlements of my LabShield plans?

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To view the entitlements under your LabShield plan, access your ResteLife account and select the relevant LabShield plan to view the details.

Can I carry forward or transfer unused entitlements from my LabShield?

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We want you to make the most of your plan, but unfortunately, any unused entitlements will be forfeited when your LabShield plan expires. So, be sure to enjoy all the benefits while your plan is active!

How do I know the validity period of my LabShield?

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Please access your ResteLife account and select the relevant LabShield plan, where you will find its validity period displayed. Kindly note that LabShield Assure starts on the day of your health screening upon blood drawn. For other plans, the effective start date is on the day of purchase and blood drawn.

How do I renew my LabShield?

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Renewing your LabShield is easy. We will send you a friendly reminder via the ResteLife platform 2 months before your plan expires. You can then conveniently renew your plan online.

How long will my medical records remain accessible?

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You will have access to your medical records with a valid LabShield plan.

What payment methods do you accept?

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We accept payment via PayNow.

What is your cancellation/refund policy?

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Once a purchase is made, it is considered final and cannot be cancelled or refunded.

Frequently Asked Questions