Please read the following Terms and Conditions as hereafter set forth (including our Privacy Policy and FAQs) (collectively, the “Terms of Service”) carefully before using any website or any electronic application owned and/or maintained by InReste Pte Ltd (collectively known as “InReste Products”) and any of its affiliates or related companies and/or the Services (as defined below).

By registering for, accessing and/or using InReste Products’ account and/or any Services (i.e. making a purchase), you hereby agree to be legally bound by these Terms of Service. If you do not wish to accept these Terms of Service, please discontinue your registration and use of all InReste Products immediately. If you are ineligible to use the Services, please do not use the same.

This Terms of Service is made between InReste Pte Ltd (UEN: 202227215D) and you with respect to your use of the Services (as defined below). The Services may be provided by InReste as InReste Products and/or by our related companies.

Important Note
Do not use InReste Products for a Medical Emergency. If you are experiencing a medical emergency, please consult a doctor in person or call the emergency medical service number immediately (i.e. for Singapore, dial 995).

1. Definitions
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1.1. In this Terms of Service, unless the context otherwise requires, the following expressions shall have the following meanings:

“Content” means articles, content, information, data, text, graphics, images, audio-visual material, news, advertisements, and other content.

“Doctor” means assigned doctor(s) from approved medical and/ or specialist clinics or institution onboarded in InReste Products. “Device” means the personal digital assistant, mobile phone, tablet, personal computer, notebook computer, or any other electronic device used to access and/or use InReste Products and/ or the Services.

“Force Majeure Event” means a circumstance or event beyond the reasonable control of a party which results in the party being unable to observe or perform on time an obligation under this Agreement. Such circumstance or event shall include industrial action or labour disputes, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, natural physical disasters, epidemic, quarantine restrictions, and general failure of public transport.

“Intellectual Property Rights” means (whether registered or unregistered), all trade and other marks, designs, trade and business names, logos, graphics, photographs, images, product shots and all other forms of protection having a similar nature or effect in any part of the world.

“Partners” shall include: (i) retail merchants; (ii) commercial sponsors and (iii) suppliers or providers of products/medication.

“PDPA” means the Personal Data Protection Act 2012 of Singapore (No. 26 of 2012).

“Services” shall include: (i) compiling of laboratory results; (ii) translation of laboratory results into health reports; (iii) sale and delivery of laboratory tests and (iv) and any other features, contents, or applications that InReste Products may offer from time to time in its sole discretion.

‘Subscription Period’ for InReste Products, Services or Content are in general for 12 months from the date of successful purchase unless otherwise mentioned in the plan of the product or service you are planning to purchase. Your subscription period will begin from the date of successful purchase and end on the date before in a year later (i.e. Start: 31 Jan 2022, Expire: 30 Jan 2023).

“Third Party Content” means all Content of third parties that is made available on or accessible via InReste Products, and shall include all third-party websites and all links to third-party websites.

“Virus” means any virus, worm, macro, adware, Trojan horse, time bombs, error, or other damaging or harmful program or components.

In this Terms of Service, unless otherwise stated, (i) words in the singular shall include the plural, vice versa; (ii) clause headings are inserted for convenience only and shall not affect the interpretation of this Agreement; (iii) the words “include” and “including” shall not be construed as having any limiting effect; and (iv) any reference to any statute or legislation shall be deemed to be a reference to such statute or legislation as amended from time to time and be deemed to include any subsidiary legislation made thereunder.

2. Account Agreement
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2.1. In order to have access to the Services via InReste Products, you will need to have an account. You may sign up for an account on InReste Products directly. The registration process will require you to provide some personal information and consent to retrieve all relevant personal data via SingPass (i.e. Myinfo) for the completion of account creation.

2.2. You shall comply with all the security procedures applicable to InReste Products which we may introduce from time to time.

2.3. You shall, in your sole responsibility, maintain the confidentiality of your account information for InReste Products (including any user IDs and passwords, if applicable) and you will be responsible for any disclosure or unauthorised use thereof. You shall not at any time disclose such information to any other party.

2.4. If you believe that the security of your account information has been compromised, please notify us immediately via “Contact Us” or via connect@inreste.com.

2.5. By creating an account via InReste Products, you hereby represent and warrant that you:

2.5.1. Have read and agree to these Terms of Services, including our Privacy Policy and FAQs,

2.5.2. Are at least 18 years of age and have the necessary legal capacity to agree to these Terms of Service and accessing and/or using InReste Products in your own personal capacity.

2.5.3. Will neither authorise other persons to use your account nor transfer or assign it to any other person (with the exception of accounts established for children of whom you are the parent or legal guardian, or geriatrics).

2.5.4. You also hereby agree not to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity.

2.5.5. If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s). By continuing to use InReste Products, your parent(s) or legal guardian(s) are agreeing to take responsibility for your actions in your use of the Services and InReste Products, including any charges associated with your use and your compliance with this Terms of Service. If you do not have consent from your parent(s) or legal guardian(s), you must cease using these Services and InReste Products immediately.

2.5.6. Have ensured that all of the information, data and particulars provided by you and/or retrieved from Myinfo to InReste Products (including, without limitation, personal health information) is current, accurate, true and complete.

2.5.7. Allow us to exercise in our sole discretion to (i) refuse your registration if you fail to fulfil any one of the eligibility criteria as above; (ii) suspend/terminate your InReste Products account; and/or (iii) change the above eligibility criteria at any time.

3. Use of InReste Products
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3.1. General
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3.1.1. While InReste endeavours to ensure that all Services and Content displayed in InReste Product are accurate and complete, the Services and Content which InReste provides are for informative purposes and on an ‘as is’, ‘as available’ basis only and without warranties of any kind either express or implied.

3.1.2. The Services and Content displayed in InReste Product are of a general nature and do not purport, and shall not in any way be deemed, to constitute an offer or provision of any professional or any expert advice. You should at all times consult a qualified expert or a professional advisor to obtain advice and independent verification of the information and data contained herein before making any decision.

3.1.3. The views and positions expressed in InReste Products (as applicable, e.g. forums) are personal views of the applicable authors and do not represent the views or positions of InReste.

3.1.4. You shall not reproduce, modify, translate, publish, display, transmit, distribute, sell, trade, or exploit for any commercial or other purposes, any portion of, or any access to any InReste Products and/or Services except with the prior written consent of InReste or where expressly permitted in InReste Products and/or Services; or any Third Party Content except with the prior written consent of the owner of the specific Third Party Content.

3.1.5. It shall be at your own cost and sole responsibility to obtain all necessary hardware, software and communications services necessary for your use of InReste Products. Any network connectivity costs shall be born exclusively by you.

3.1.6. You should take your own steps to ensure the security of your Device; and to make back-ups of data or other content available on InReste Products, as these data may be subsequently deleted by InReste or our service providers at any time without notice to you.

3.1.7. You shall be personally liable for, and to pay, any fees or charges in accordance with any terms in effect at the time they are incurred.

3.1.8. InReste shall have the right to:

3.1.8.1. At any time and from time to time automatically update InReste Products and Services, add or remove functionalities, features or services.

3.1.8.2. Vary, deny or restrict user account rights or impose user account restrictions, resource limits or fees or suspend or terminate Services and/or user rights at any time without ascribing any reasons whatsoever. In any such event, you agree that no claims shall lie against InReste, any of its affiliates or related companies and/or our partners in connection therewith.

3.1.8.3. Moderate and/or remove any Content from you which is deemed as potentially offensive, abuse or harassing.

3.2. Notifications
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3.2.1. InReste Products may give notice by means of a general notice within its Services, or by electronic mail to your email address or by SMS to your mobile phone number. Your contact details for such notices shall be based on your personal details as recorded in InReste Products at the point in time when the notice is generated.

3.2.2. Notifications shall be deemed to have been duly given and received upon 24 hours after if sending by email or upon 30mins after if sent by SMS. Notifications issues by and/in InReste Products shall be deemed to have been received by you whether or not you actually access the notice. While we endeavour to respond promptly to messages from you, we cannot guarantee that we will always respond with consistent speed.

3.2.3. This clause does not apply to notices issued in respect of legal proceedings.

3.3. Prices of InReste Product and Services
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3.3.1. The prices of InReste Product and Service payable shall be the price as stated on the respective InReste Product and Service page, platform or by healthcare providers.

3.3.2. All prices stated are subject able to taxes, unless otherwise stated. InReste reserve the right to amend the pricing and InReste Product and/or Service at any time without giving any reason or prior notice.

4. Intellectual Property
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4.1. All InReste Products are copyrighted work of InReste or its content or software providers. InReste reserves and retains all rights to the contents of InReste Products.

4.2. You may not decompile, reverse engineer, decode, or decrypt any of the InReste Products or otherwise attempt to discover the source code of any of the InReste Products and/or any Services.

4.3. You hereby agree not to hack into, interfere with, distribute Virus or other harmful computer code, or disrupt InReste Products or Services.

5. Subscription
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5.1. InReste may from time to time, offer various subscription plans on InReste Products, Services or Content. Each subscription plan may have specific terms applicable to it which will be stated in the plan description on the respective InReste Products, Services or Content. Such terms shall be read in addition to this Terms of Service and shall prevail in the event of any conflict with the terms set out herein.

5.2. By purchasing a subscription to InReste Products, Services or Content, you agree to pay an annual fee upfront at the then-current annual subscription rate and you shall accept responsibility for all recurring charges until you terminate your subscription.

5.3. Notwithstanding the termination of your subscription pursuant to this Terms of Service, you agree that you will not be entitled to any refund of the annual subscription fee already paid.

5.4. Prior to the end of your Subscription Period, notifications will be sent to your email for your action on renewal (e.g. 1-2 months prior). Your subscription will end on the last day of subscription period.

6. Payment
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6.1. You hereby shall authorise InReste to bill and charge the debit or credit card registered or utilised under your account for any fees or charges as they become due and payable.

6.2. In order to facilitate payment for your Services and/or InReste Products, you hereby consent to the disclosure by InReste of your debit or credit card information and associated payment information to its designated payment processor. This information will be shared solely for the purpose of collecting the fees and charges.

6.3. In the event that your credit cards expires or InReste is otherwise unable to debit the applicable amounts from your debit or credit card, you shall on request immediately furnish InReste with a valid debit or credit card for payment.

6.4. You agree that your request for the Services in InReste Products will not be fulfilled until full payment has been received and/or verified.

6.5. If your subscription fee has been arranged to be paid for in full or partial by your insurer, employer, agency or if the subscription fee payable is pursuant to some other arrangement with InReste, please check with the respective party on the subscription fee payable or amount to be reimbursed.

6.6. All subscription fees shall be paid in advance and are non-refundable unless permitted under applicable refund policies as may be notified to you. You shall further agree to bear all taxes and any other duties payable.

7. Cancellations, Exchanges and Refunds
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7.1. Unless as otherwise determined by InReste in its sole discretion, strictly no cancellation and refund upon purchase.

8. Privacy
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8.1. Refer to InReste's Privacy Policy for the full details.

9. Disclaimer of Warranties and Liability
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9.1. InReste does not warrant or make any representations that the Services and/or InReste Products, is an appropriate channel of consultation, diagnosis and/or prognosis for your particular health care problems, or meets your specific requirements. You should consult a doctor in person for the actual interpretation of your health status, health reports and lab reports.

9.2. InReste prohibits, and disclaims any liability for, any use of InReste Products and/or Services, for the provision of any emergency service or where diagnosis, prognosis or treatment in-person is required. If you require urgent care or emergency treatment, you should consult a doctor in person or contact your local emergency services immediately.

9.3. You shall also consult a doctor in person or contact your local emergency services immediately if your medical condition is not minor, cannot be diagnosed or treated without physical consultations, or otherwise falls within the following scope of conditions:

9.3.1. Emergency conditions.

9.3.2. Non-minor conditions.

9.3.3. Any condition deemed to be in need of a physical consultation for further clarification, examination, diagnosis and/or treatment.

9.3.4. Any condition requiring further investigations including but not limited to laboratory tests, and other investigation modalities.

9.4. You agree to comply immediately, with all instructions by any Doctor to consult a doctor in person, to seek emergency treatment, to consult a medical practitioner or specialist, and/or to procure further examination, measurement, or testing, and you agree not to hold InReste liable for any failure to comply so.

9.5. InReste shall not be responsible for any instructions in relation to the consultation, medication and/or treatment provided by a Doctor, a pharmacist or anyone else associated with the provision of the consultation, medication and/or treatment which you have been prescribed.

9.6. InReste Product may provide a referral to clinicians in situations where appropriate.

9.7. You acknowledge, and agree not to hold InReste liable for, the potential and inherent risks associated with:

9.7.1. Information transmitted by you or us which may not be sufficient or accurate (e.g. wrong data provided, incomplete information given, etc) to allow for appropriate healthcare decision making, thus necessitating a face-to-face consultation with a Doctor.

9.7.2. Data input from self-measurements, including blood pressure, height, weight, etc, which may result in inaccurate evaluation and diagnosis.

9.7.3. Software, hardware, or data transmission problems or failure which may impede, or cause delays in, evaluation, diagnosis, prognosis or treatment.

9.7.4. Security protocols which could fail, thereby causing a breach of confidentiality or personal data protection.

9.8. To the fullest extent permissible pursuant to applicable law, InReste disclaims all warranties, express or implied, including implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, and the warranty of non-infringement. Without limiting the foregoing, InReste does not warrant that the functions of the InReste Products, Services or Content or any other content within these aforementioned will be timely, uninterrupted, error-free, or without omission, that defects will be corrected, or that they are free of Virus, or that the download, installation or use of in or with any Device will not affect the functionality or performance of the Device. You shall assume the entire cost of all necessary servicing, repair, or correction, including any defect, problem, and damage in any Device. You hereby agree not to hold InReste liable for any loss, damage or expense.

9.9. InReste shall be entitled at any time, at its sole discretion and without prior notice, to add to, vary, update, terminate, withdraw, or suspend the operation of the whole or part or feature of InReste Product, Service and/or Content without assigning any reason. Access to and/or use of InReste Product, Services and/or Content may from time-to-time be interrupted or encounter technical or other errors, and in any of the foregoing events, InReste shall not be liable for any loss, liability, or damage which may be incurred as a result.

9.10. Under no circumstances shall InReste be liable for any indirect, special, consequential, or incidental damages that result from the access to or use of, or the inability to access or use, InReste Product, Services, Content, any Devices, or any Third Party Content, even if InReste authorised representative has been advised of the possibility of such damages.

9.11. For Third Party Content

9.11.1. You acknowledge and agree that it is not InReste’s policy to exercise editorial content over, and to review, edit or amend any data, information, materials, or contents of any Third Party Content, or any posting or information that may be linked to, inserted or made accessible on or from InReste Product and Service and that InReste does not endorse, has no control over and shall not be responsible for any Third Party Content. InReste hereby expressly disclaims all liabilities and responsibilities arising in relation to any Third Party Content, including any Viruses contained in any Third Party Content.

9.11.2. You agree that all Third Party Content, and all statements, offers, information, opinions, and materials, from other users, and from advertisers and other third parties, where available on or accessible via InReste Products, should be used, accepted, and relied upon only with care and discretion, and at your own risk, and InReste shall not be responsible for any loss, damage, expense, or liability incurred by you arising from such use, acceptance or reliance.

9.12. The exclusions and/or limitations of liability in this Agreement shall not apply to the extent that such exclusions and/or limitations are prohibited by applicable law, including liability for death or personal injury arising from InReste negligence.

10. Indemnity

10.1. You agree to indemnify and hold InReste, and its subsidiaries and affiliates, and their respective officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including legal costs on a full indemnity basis), awards, losses and/or expenses, whether occasioned by your negligence, breach of contract, breach of statutory duty, or otherwise, due to or arising from (i) your access to and/or use of InReste Products or any Services; (ii) your connection to InReste Products; (iii) your release of your account information on InReste Products to a third party; (iv) your breach of any terms and conditions of this Agreement; or (v) your violation of any rights of another person or entity.

11. Rights of Third Parties

11.1. A person or entity who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of this Agreement, regardless of whether such person or entity has been identified by name, as a member of a class, or as answering a particular description, except to the extent set out as below.

11.1.1. Any subsidiary or related corporation of InReste may enforce this Agreement to the same extent as if it were a party hereto.

12. Termination

12.1. You agree that InReste has the right in its sole discretion and without notice to restrict, suspend, or terminate your access to and/or use of all or any part of InReste Products, Services and/or Content, without assigning any reason. After such termination, InReste will have no further obligation to provide the Services, except to the extent that InReste may be obliged to provide you access to your health records saved within InReste Products.

12.2. Subject to applicable law, InReste reserves the right to maintain, delete, or destroy all communications and materials uploaded and/or created by you into InReste Product, Services and/or Content, pursuant to InReste internal record retention policies or applicable law.

13. Force Majeure

13.1. No party hereto shall be liable for any failure to perform its obligations under this Agreement (other than payment obligations) if the failure results from a Force Majeure Event, provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

14. Governing Law and Jurisdiction

14.1. This Agreement shall be governed by, and construed in accordance with, the laws of Singapore. The Parties shall attempt in good faith to resolve promptly any dispute arising out of or in connection with this Agreement through amicable negotiations (which shall be commenced by either party giving written notice to the other). In the event that such dispute cannot be resolved by amicable negotiations within thirty (30) days of either party giving written notice to the other party that a dispute has arisen, the dispute shall be submitted by either party for resolution by the courts of Singapore which courts shall have exclusive jurisdiction.

15. Questions

15.1. If you have any questions or concerns about this Terms of Service or any issues with InReste Products, Services or Content, please send us an email at connect@inreste.com.
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